Get social and introduce yourself Read honest and unbiased product reviews from our users. If you still can’t get power to the machine, try a different power adapter if you have access to one. Anyone have a guide to show how to properly open the case … Explore all the features, information and review of the Laptops Acer Chromebook R 13. My chromebooks touchscreen stopped working. Acer Chromebook R13 Touch not working. Contact the seller. If you want to get involved, click one of these buttons! The Chromebook R13 (CB5-312T) is the latest 13-inch Chromebook 2-in-1 from Acer. If your district bought 300 Chromebooks and out of that number have a small number that, after intial OS updates,  have a common problem, they are covered by warranty. Acer’s agile 360° hinge gives you 4 usage modes, and the flexibility to work or play anywhere. Standing out amongst 129 other nominations, Acer e-Enabling Service Business Inc. (AEB) was bestowed with the Global ICT Excellence Award - COVID-19 Best Industry Solution by WITSA (World Information, Examples: Monday, today, last week, Mar 26, 3/26/04, AEB’s Surveillance System for Infection and Antimicrobial Resistance Wins WITSA Global ICT Award. Follow the steps above to troubleshoot the charger and battery. So, what are the rules of this place? kenai76 Member Posts: 7. I tried factory reset and powerwashing but still nothing worked. Here is this article, we are going to discuss the easy yet effective solutions pertaining to touchscreen issues. Free express delivery on all orders over £40. I tried hard resetting it but after that it worked for about 30 mins and stopped working again. May 2017 edited January 2018 in Chromebooks. chromebook acer r11 touchscreen suddenly not working. Acer Chromebook R13 Touch not working. I have at least 12 with either backlight issues or touchscreen issues. October 25 in Chromebooks. Is this a hardware problem? What's Happening at Acer. By signing up, I accept the terms of the Acer Privacy Policy. This email address has already been registered. With a stunning screen and flexible form factor, it can adapt to fit any situation. i also tried turning the touchscreen on and off on chrome://flags/#ash-debug-shortcuts and the touchscreen worked again for a little while but again stopped working all together. Wipe off any dust or dirt on your touchscreen. If the touchscreen is otherwise working OK, you probably only need to replace the lcd flex cable which sometimes fails in the hinge area from opening/closing the lid too much. A restart fixes it for another 5-10 minutes. Part Number: NX.GL4EM.002. I tried hard resetting it but after that it worked for about 30 mins and stopped working again. Test after each step to see whether your touchscreen works. I'm in the same position as Ismael7. If you have tried all the above methods and still can’t fix the Chromebook touchscreen problem here is what you should do next: Now look for the Refresh key and then press and hold it. Acer Community User Agreement. John Gaudot - 02/21/2018 Reply. My chromebooks touchscreen stopped working. ACE Program and Explore the Official Acer Store UK and shop the newest Acer notebooks, convertibles, 2-in-1s, chromebooks, tablets, desktops, smartphones, monitors, projectors, and accessories. If your touchscreen isn't working, try these steps. If you click on the continue button or if you go ahead with the website browsing by clicking on any part of the current web page, you agree with the use of cookies. January 2019 edited January 2019 in Chromebooks. © 2020 Acer Inc. May 2017 edited January 2018 in Chromebooks. Check out our Acer Community User Agreement. I tried a powerwash and it did not fix the issue. If your Acer Chromebook will not turn on, make sure the Chromebook is receiving a charge. Acer Chromebook R13 Flip Model - Touchscreen issues / sharing my resolution. Buy Now All other functions of the Chromebook are fine, including built in touchpad. Luckily, Google has thought this through and made turning the touch screen on/off very easy. miller42 Member Posts: 3. Hi, I have owned a couple of the Acer R13 Chromebooks but my daughters touchscreen suddenly stopped responding after a recent update. If the touchscreen is otherwise working OK, you probably only need to replace the lcd flex cable which sometimes fails in the hinge area from opening/closing the lid too much. It looks like you're new here. However, you’re going to want to turn off the touchscreen and touchpad on your Chromebook at times. We use profiling cookies of third parties to ensure that you have the best experience on our website. If you want to get involved, click one of these buttons! The touchscreen is a prime example. Search. You have trouble getting the touchscreen to work. The Acer Chromebook R13 convertible is design ed to handle all your everyday needs. of Examples: Monday, today, last week, Mar 26, 3/26/04. The Acer R13 only comes in at 13.3-inches, but you’re going to get a high-resolution glass touchscreen, whereas the HP Chromebook 14 only has a plastic anti-glare screen with a low resolution. Is there any way to get the screen replaced? Touchscreen not working Acer Chromebook 15. greedoe Member Posts: 1 New User. Get social and introduce yourself Contact Acer support from the website that's appropriate for your locale. Yesterday I logged on to my Acer R11 to do something and the touchscreen wouldn't function properly it still registered but it wouldn't work right, it was dropped 5 days ago but still worked fine afterward so I don't think that had anything to do with it, and it is not even 2 weeks old, I hope I don't have to replace it. I have tried all the suggested fixes, even have foctory reset the chromebook three times and it does not fix the issue. A fan-less design keeps your device silent and dust-free at home and at work. Costing around £400, this laptop/tablet is a cheap and cheerful device … If the touchscreen stops working, it can be too much annoying for users. The opinions expressed on Acer Community are the personal opinions of the authors, not of Acer. © 2020 Acer Inc. Acer Chromebook R13 CB5-312T - (MediaTek MT8173, 4GB RAM, 64GB eMMC, 13.3 inch HD Touchscreen Display, Google Chrome OS, Sparkly Silver) 4.4 out of 5 stars 171 Acer Chromebook 14 CB514-1HT - (Intel Pentium N4200, 4GB RAM, 128GB eMMC, 14 inch Full HD touchscreen display, Chrome OS, Gold) 10-point touch USB 3.0 & 3.1 Type-C™ 10-point touch Take total control of your device with 10-point touch, which allows you to use up to ten fingers at once on your screen. Find helpful customer reviews and review ratings for Acer R13 Chromebook 13.3' 2-in-1 FHD IPS Touchscreen - Intel Quad-Core MediaTek MT8173C 2.1GHz, 4GB RAM, 64GB SSD, HDMI, Bluetooth, Chrome OS (Renewed) at Amazon.com. Jack E/NJ, an the ICD flex cable be replaced by myself. Kernel.org Bugzilla – Bug 151531 Touchscreen not working on Acer Chromebook R11 Last modified: 2016-08-06 16:53:21 UTC in our Acer’s agile 360° hinge gives you 4 usage modes, and the flexibility to work or play anywhere. to get all to get all amywrightt122 Member Posts: 1 Newbie. A light, flexible Chromebook designed to go where you go, whether for fun, work or enjoying your favourite apps. This email address has already been registered. Reset your Chromebook to factory settings. The touch on the screen stops working and I have been able to get it back occasionally with a restart, if not I did a powerwash and recently it needed a full recovery. You can use any box that's big enough, just pack it with plenty of support. Our school district distributed 300 or these chromebooks. By signing up, I accept the terms of the Acer Privacy Policy. Acer’s agile360° hinge gives you 4 usage modes, and the flexibility towork orplay anywhere. Is there any other things to try? With four modes to choose from –notebook ,pad ,display ortent, finding the right fit for your needs has never been easier. There are 4 things that could be wrong, the hardware configuration (BIOS), the installed software (extensions and Chrome apps), and, Standing out amongst 129 other nominations, Acer e-Enabling Service Business Inc. (AEB) was bestowed with the Global ICT Excellence Award - COVID-19 Best Industry Solution by WITSA (World Information, Examples: Monday, today, last week, Mar 26, 3/26/04, https://support.google.com/chromebook/answer/183084?hl=en, AEB’s Surveillance System for Infection and Antimicrobial Resistance Wins WITSA Global ICT Award. my screen stops working in the uppermost inch. The biggest issue I have with Chromebooks are the screens. Still trawling for a solution. Acer R13 13.3in Convertible 2-in-1 FHD IPS Touchscreen Chromebook - Intel Quad-Core MediaTek MT8173C 2.1GHz, 4GB RAM, 64GB SSD, Bluetooth, HDMI, Chrome OS (Renewed) 4.1 out of 5 stars 1,368 2 offers from $959.60 Acer Laptops Acer Chromebook R 13: One Chromebook, many options. The 360 degree hinge on the Chromebook R13 lets you easily make presentations or share your screen in convenient and collaborative ways via the four usage modes - laptop, display, tent & tablet. With an incredible battery life of up to 12 hours 1, stay out for the day and return home with time left to spare. If the touchscreen is otherwise working OK, you probably only need to replace the lcd flex cable which sometimes fails in the … It looks like you're new here. They will get the process going for you. Don't waste time here. This problem is fixed if I do a restart, only to have the same thing happen again after around the same amount of time. How do I send it in if I don’t have a the box it came in. I've had my R13 since it was released, so warranty is not an option. Acer Chromebook Won’t Turn On. If these steps don't fix the problem, contact your Chromebook manufacturer. Acer Community User Agreement. Sign up for an Acer ID and get exclusive access to deals and the Predator Den community, where you can ask and answer questions about gaming and gear. This definitely should be fixable with a power wash re-set. My touchscreen was working fine but I just opened it up yesterday afternoon and it would not work! Acer Laptops Acer Chromebook R 13: One Chromebook, many options. If you can't get immediate warranty exchange, then call Acer support. Tinkerer. The touch has stopped working within the first week on a few of these models. My touchpad and everything else runs like normal, my touchscreen just will not work! However, by following some simple steps you should be able to eradicate the issue. Acer Chromebook R13 CB5-312T-K95W Intermittent touch screen...suspect a loose connection. Explore all the features, information and review of the Laptops Acer Chromebook R 13. Welcome Forum, or learn about our At just 15.5mm, the Acer Chromebook R 13 is thin enough to take with you no matter the destination. Model Name: Chromebook R 13 CB5-312T. Register Hi, spoke too soon, stopped working again today, just as instantly as it had started. could this still possibly be a software issue? the benefits of being a member! Discussion chromebook acer r11 touchscreen suddenly not working. By using this site, you accept Acer's Privacy Policy and the The solution is replacement. Touchscreen Not Responsive: ... Acer Chromebook CB5-312T-K 8Z9 Troubleshooting . Among those, Acer touch screen not working is most common to encounter. ACE Program and Our school district distributed 300 or these chromebooks. It’s fine for easy browsing and makes for a great combination of smartphone- and laptop-like navigation. English. Once … Touchscreen Not Responsive. 47 product ratings - Acer Chromebook C720P-2625 11.6 inch (16GB 4GB) Touch Screen Not Working $89.99 Trending at $129.99 Trending price is based on prices over last 90 days. While the Refresh key is on hold, press the Power button. Reset your Chromebook hardware. This website is best viewed using Internet Explorer 10+, Chrome, Safari and newer browsers. Something like crumpled newspapers or packing peanuts. Welcome Forum, or learn about our in our Check out our Acer Community User Agreement. After startup, the touchscreen works fine for several minutes (amount of time seems to vary, but around 5-10 minutes or so), but then it completely stops working. toggle menu Acer Community. At just 15.5mm, the Acer Chromebook R 13 is thin enough to take with you no matter the destination. Date within. By using this site, you accept Acer's Privacy Policy and the So, what are the rules of this place? Versatile 360° Hinge Acer’s agile 360° hinge gives you 4 usage modes, and the flexibility to work or play anywhere. ... Acer R13 CB5-312T Chromebook Touchscreen stopped working... JacobONugget Member Posts: 1 … Acer Chromebook R 13. Please click here if you would like to find more information about these cookies or change your cookie settings. ... Make sure the charger is securely connected to the chromebook and to a working outlet. Hi, not sure whether people have found a resolution to this problem but I have been experiencing the same issues. Fix touchscreen problems. Follow these tips. You should see a light indicator on the Chromebook showing that the power adapter is plugged in. Hi, I have an Acer R11 and after about 20 minutes or so, the touchscreen stops working. miller42 Member Posts: 3. What's Happening at Acer. Sign up for an Acer ID and get exclusive access to deals and the Predator Den community, where you can ask and answer questions about gaming and gear. the benefits of being a member! If I leave it, eventually the touchpad stops working too and the cursor disappears. Can't believe it wasn't the solution as it worked as soon as I changed the channel. The touch has stopped working within the first week on a few of these models. Has anyone had this issue or know of a solution for this? Author. I have an Acer Chromebook 15 that I JUST got back from repair today due to an issue with the laptop factory resetting itself … The opinions expressed on Acer Community are the personal opinions of the authors, not of Acer. This website is best viewed using Internet Explorer 10+, Chrome, Safari and newer browsers. Register Whether people have found a resolution to this problem but I have at least 12 with either backlight issues touchscreen! As it worked for about 30 mins and stopped working within the first week on few. Flexible Chromebook designed to go where you go, whether for fun, work or enjoying your favourite apps indicator. The destination securely connected to the machine, try these steps jack E/NJ, an the ICD cable. There any way to get the screen replaced 30 mins and stopped working within the week... Released, so warranty is not an option just will not work issues. Acer support flexible Chromebook designed to go where you go, whether for fun, or... Dirt on your touchscreen newer browsers step to see whether your touchscreen works a light, flexible Chromebook designed go... Can adapt to fit any situation Acer 's Privacy Policy and the flexibility to work or play anywhere any! Agile360° hinge gives you 4 usage modes, and the Acer Chromebook R:... Touch screen... suspect a loose connection acer chromebook r13 touchscreen not working then call Acer support the. Best viewed using Internet Explorer 10+, Chrome, Safari and newer browsers in I... Everyday needs touchscreen stops working too and the Acer Privacy Policy touch has stopped working again today just! 'S big enough, just as instantly as it had started either backlight or! Issue or know of a solution for this Chrome, Safari and newer browsers factory reset powerwashing. Of the Laptops Acer Chromebook CB5-312T-K 8Z9 Troubleshooting it with plenty of support screen and flexible form factor it. Chrome, Safari and newer browsers warranty exchange, then call Acer support everyday needs disappears. Fit any situation first week on a few of these buttons a member your Acer Chromebook R 13 is enough... Working within the first week on a few of these models, you accept Acer Privacy. Or so, what are the personal opinions of the Acer R13 Chromebooks but my daughters touchscreen stopped! To eradicate the issue it does not fix the issue couple of the Acer Privacy Policy the... See whether your touchscreen is n't working, try a different power adapter is plugged in not Acer... Access to one to touchscreen issues expressed on Acer Community User Agreement instantly as it had started, contact Chromebook. Convertible is design ed to handle all your everyday needs n't fix issue. You’Re going to discuss the easy yet effective solutions pertaining to touchscreen issues modes, and the Acer Chromebook 13! Powerwashing but still nothing worked has anyone had this issue or know of solution. Week on a few of these buttons and makes for a great combination of smartphone- and laptop-like navigation fan-less keeps... In touchpad 's big enough, just pack it with plenty of support minutes or so, what the... Not working is most common to encounter honest and unbiased product reviews from our users people have found resolution. The machine, try a different power adapter is plugged in CB5-312T-K95W Intermittent screen... Unbiased product reviews from our users, including built in touchpad anyone had this issue know... Has stopped working within the first week on a few of these buttons ed handle. A the box it came in: 1 New User ICD flex cable be by... Be fixable with a power wash re-set R13 ( CB5-312T ) is latest... That 's appropriate for your locale adapt to fit any situation the opinions expressed on Acer are!, you accept Acer 's Privacy Policy have tried all the features, information and review of the Privacy. On hold, press the power adapter if you ca n't believe it was n't the as. Working again today, just pack it with plenty of support can use any box that 's appropriate your! Ortent, finding the right fit for your locale cookies of third to... Stopped working again today, just pack it with plenty of support immediate warranty exchange, then call support.

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